Plug in your modem and wait until all the lights have stopped blinking.

If your wireless router is a separate device, unplug it too. Your Internet network could be causing problems with the video or game. Learn more about resetting your Chrome settings.

Click Reset settings Restore settings to their original defaults Reset settings.

If you don't see this button, you're on the latest version. Videos and games sometimes need the latest version of Chrome.

On Windows: Click Reset and cleanup Restore settings to their original defaults Reset settings.

On Chromebook, Linux and Mac: Click Reset settings Restore settings to their original defaults Reset settings.

Deselect any other types of information that you don't want to remove.

Select Cached images and files and Cookies and other site data.

In the box that appears, at the top, choose a time, like Last hour or L ast 24 hours.

At the top right, click More More tools Clear browsing data.

Find out more about clearing your browsing data. Clearing your browsing data will delete some of your settings for websites. If the video or game doesn't work, you can turn your extensions back on and clear your browsing data.

When you find the extension that's causing the problem, click Remove.

If the video or game plays, try the next extension.

If the video or game works, test each extension individually:

Go to the site with the video or game.

Close the incognito window and go back to a normal Chrome window.

In the incognito window, go to the site with the video or game.

At the top right, click More New incognito window.

Some video or game issues are caused by Chrome extensions, plug-ins, or something saved in your cache or browser data. Step 2: Check your extensions, plug-ins, cache and cookies Go back to the site with the video or game.Click Javascript Sites can use Javascript.Click Privacy and security Site settings.YouTube videos, for example, won't run without JavaScript. Flash content, including audio and video, will no longer play back in any version of Chrome. Important: As of 2021, Adobe has ended support for the Flash Player plug-in. Chrome freezes or crashes while loading a video or game.A grey box that shows instead of a video or game.If a YouTube video, Facebook game or other media isn't working, try the steps below to fix it.

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